What we're working on and what's new. New features, improvements and fixes — explained in plain language, newest first.
Secure your account with a second factor: a passkey (Touch/Face ID or a security key) or an authenticator app (scan a QR code). Plus one-time backup codes for emergencies – set it up under Account → Security.
Paste screenshots and videos straight into the chat box with Ctrl/Cmd+V – no more detour through the file dialog.
You now decide how often a dismissed proactive greeting or offer is shown again to a returning visitor – from “only once” to “every visit” (the default). So returning visitors see your offers again.
Emails to customers now go exclusively through your connected email channel (Channels → Email) – better deliverability because the mail comes from your domain. If no mailbox is connected, a note in settings points it out.
The marker in the thread that an email went to the customer now appears live – no longer only after a reload.
A closed chat sometimes reappeared under “open” after refreshing. Closing is now saved reliably.
No more random “offline” on a quick tab switch, sleep or brief connection drop – your chosen status stays until you change it.
You see live what the visitor is typing – and that preview now stays until they clear their field or send, instead of flickering on every typing pause.
The “visitor offline → reply goes by email” hint no longer triggers on every brief connection hiccup, only after 2 minutes without a sign of life. If the visitor is still there, the chat stays active.
When importing knowledge articles via CSV, the given category is now applied (and created if needed) instead of being discarded.
Settings are fully reorganized: every area now shows a live preview of your widget, a prominent search (with ⌘K / Ctrl+K) finds any option in seconds — and everything is properly optimized for mobile.
In the knowledge base you now clearly separate what the AI knows from what customers see in the help center: a dedicated “AI knowledge” area for internal knowledge that only feeds the bot's answers (but never appears publicly), plus hand-picked “Popular” articles. Note: the AI only uses published articles — never drafts.
Team actions now appear as subtle lines right in the conversation — who took over, assigned or marked a conversation as done. Visible only to your team, never to the customer.
Setting yourself to “Away” or “Offline” in the inbox now sticks after reloading the page — no more snapping back to “Online”.
New messages now play a subtle chime — in the team inbox even when the browser tab is in the background, and in the chat widget for the visitor too. Sound and desktop notification can be toggled separately.
As soon as a visitor has read your reply, you see it in the inbox right under the message.
Typing “/” now shows all matching canned responses instead of just the first six — now with categories and in the order you set yourself. The list scrolls along cleanly when navigating with arrow keys.
A short 5-second window to pull back a message you just sent.
Ask for optional details before the chat — such as name, email or order number — either required or skippable.
Emails sent to customers automatically now appear directly in the chat history — with subject and preview on hover.
A tailored greeting depending on whether the team is currently online, away or offline.
The inbox now clearly distinguishes whether a customer's email is verified (logged in) or merely typed in — an important trust signal.
The Android app (APK) is ready and currently in internal testing — including push notifications for new messages. ⚠️ Heads up: it's a beta, so bugs can still happen. If you'd like to help, download the APK and send feedback to hello@askvela.pro. The iOS app is submitted and coming shortly.
Download Android APK (beta)Edit team members and set profile pictures right in the admin — with a protected account owner.
New accounts automatically receive a welcome email in their language.
The live demo now shows the real analysis screen of your shop instead of a mock-up.
Search all messages and channels for keywords in an instant.
Over 60 detail improvements for the app: safe areas around the notch, smooth scrolling, a status bar in the app's design and more.
Revenue and trial statistics now rest on an honest, traceable basis. After a trial ends there is a two-day grace period.
A new dashboard shows in black and white which revenue came from the chat — split into directly influenced and assisted, with honest confidence levels.
Automatically shows visitors relevant hints or offers — as a subtle bubble or as a card right in the chat.