Intercom costs extra per seat and per Fin AI resolution. askVela is a fair flat rate: unlimited agents, unlimited AI — EU-hosted and GDPR-compliant.
Fair flat rate · unlimited agents & AI · EU-hosted · free migration
With Intercom, you pay twice — per teammate and per AI answer.
~39–139 $ per seat/month. Every new support teammate pushes your fixed costs higher.
On top of that, ~0.99 $ for every Fin AI resolution — making your bill hard to predict.
GDPR/DPA remains an ongoing issue for German shops.
One price versus two cost drivers.
| Feature | askVela | Intercom |
|---|---|---|
| Pricing model | Fair flat rate | Per seat + per Fin resolution |
| Team members | Unlimited | ~39–139 $ / seat |
| AI answers | Unlimited | ~0.99 $ / resolution |
| Predictable costs | ||
| AI handles refunds/order status on its own | ||
| Product recommendations in chat | ||
| Knowledge gap queue → 1-click articles | ||
| EU hosting / GDPR / DPA | ||
| Native German AI | ||
| Self-hosting available | ||
| Free migration |
Three things askVela does differently from Intercom.
With source citations — no hallucinations. Spots knowledge gaps and suggests ready-to-publish articles.
Recommends the right products in chat and negotiates a fair partial refund before money moves.
Native German AI, self-hosting available. Your customer data stays in the EU.
We migrate your entire Help Center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.
Switch nowUsually minutes to hours. We import conversations, knowledge base, contacts, and macros, and build you a complete live demo in advance.
Yes. EU hosting, DPA included, optionally fully self-hosted on your own server — your customer data never leaves the EU.
In most cases, yes: Intercom charges per seat and per AI resolution, while askVela is a flat rate with unlimited agents and AI. The bigger your team and volume, the bigger the difference.
A fair flat rate instead of per-seat and per-resolution billing. Details on the switch page.