Gorgias charges every AI reply separately — and counts it as a ticket on top. askVela is a fair flat rate: unlimited AI, unlimited agents, EU-hosted and GDPR-compliant.
Fair flat rate · EU-hosted · free migration · 100 € time guarantee
Three mechanisms that drive your support costs out of control on peak days.
Every AI resolution costs around $0.90–1.00 — and also counts as a ticket. You pay twice, even if no human touches the case.
On promo days, your bill can jump by up to 200%. Real example: 360 € budgeted → 1,098 € on the invoice.
Customer data on US servers — for German shops, GDPR/DPA remains an ongoing headache.
Same jobs, honestly compared.
| Feature | askVela | Gorgias |
|---|---|---|
| Pricing model | Fair flat rate | Per ticket + per AI resolution |
| AI replies | Unlimited | ~$0.90–1.00 / resolution |
| Double billing (AI also counts as a ticket) | ||
| Team members | Unlimited | Per seat / limit |
| Invoice spikes on promo days | Up to +200% | |
| AI handles refunds/order status itself | ||
| Product recommendations in chat | ||
| Knowledge gap queue → 1-click articles | ||
| EU hosting / GDPR / DPA | ||
| Native German AI | ||
| Self-hosting available | ||
| Free migration |
Three things askVela does differently — with no per-ticket fee.
With sources — no hallucinations. Finds knowledge gaps and suggests ready-to-publish articles.
Recommends the right products in chat and negotiates a fair partial refund before any money moves.
Native German AI, self-hosting available. Your customer data stays in the EU.
We’ll migrate your entire help center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.
Switch nowUsually minutes to hours. We import conversations, knowledge base, contacts and macros, and build you a ready-to-use live demo upfront.
Yes. EU hosting, DPA included, optionally fully self-hosted on your own server — your customer data never leaves the EU.
Yes, and it goes one step further: it suggests a solution first, negotiates a fair partial refund and only pays out after your approval in the inbox.
A fair flat rate instead of per-ticket billing — unlimited AI, agents and chats. Details on the switching page.