askVela collects feedback where your customers already talk to you: in support chat. You answer the question instantly and see which requests keep coming up — without a second tool.
Live chat + support AI · EU-hosted, GDPR & DPA · Free migration
Most customers would rather message you directly than sign up for a public feedback portal. That means the most honest feedback stays buried in the inbox.
A public voting board usually reaches only the loudest power users. The quiet majority of your customers never shows up there.
Requests and frustration land in chat and inbox — and are rarely collected or analyzed properly.
A separate board is yet another system to maintain — disconnected from where support actually happens.
Collect feedback in real conversations and respond instantly — compared with a separate public board with voting and a roadmap.
| Feature | askVela | Canny |
|---|---|---|
| Approach | Feedback from real support chats | Separate public board |
| Feedback without a second tool or login | ||
| Replies to the customer directly in chat | ||
| Automatically detects recurring themes | ||
| Live chat + support AI that takes action | ||
| Public voting board | ||
| Public roadmap | ||
| Structured changelog | ||
| EU hosting / GDPR / DPA | ||
| Native German AI | ||
| Fair flat rate (unlimited agents & AI) | ||
| Free migration |
While askVela serves your customers instantly, it spots knowledge gaps and recurring requests and makes them visible for you.
With source references — no hallucinations. Finds knowledge gaps and suggests ready-to-use articles.
Recommends the right products in chat and negotiates a fair partial refund before money changes hands.
Native German AI, self-hosting available. Your customer data stays in the EU.
We migrate your entire help center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.
Switch nowHonestly, not one-to-one. askVela collects feedback and feature requests from real support conversations and replies to your customers instantly. A public voting board, public roadmap, and structured changelog are Canny’s specialty. The two work well together: askVela as the source of honest feedback, Canny for public prioritization — if you even need a public board.
Yes. askVela is hosted in the EU, we sign a DPA, and we use native German AI. Self-hosting is also available on request. Your customer data stays in the EU.
Automatically from your real support chats. askVela uses the knowledge gap queue to detect when a question can’t be answered and tracks recurring topics and requests. That way you see what your customers are really missing — without making them sign up for a separate board.
A fair flat rate with unlimited agents and unlimited AI — no tiers based on seats or tracked users. We’re happy to share specific pricing in a conversation. Migrating your help center is free, including the 100 € time guarantee.