Freshdesk charges per agent, and “Freddy AI” is billed as a paid add-on per seat or per session. askVela is a fair flat rate: unlimited team members, unlimited AI replies — EU-hosted and GDPR-compliant.
Fair flat rate · unlimited agents & AI · EU-hosted · free migration
The entry price looks affordable — real automation costs extra.
Growth, Pro, and Enterprise are billed per seat (around ~19/55/89 $ per agent/month). Every new team member pushes up the bill.
The Copilot costs around ~29–35 $ per agent/month extra (Pro/Enterprise only). The AI Agent is billed per “session” (around ~0.49 $ per email session).
A powerful suite with lots of plans and add-ons — hard to get a clear view. Global/US hosting; a true EU region isn’t the default everywhere.
An honest side-by-side — including where Freshdesk is strong.
| Feature | askVela | Freshdesk |
|---|---|---|
| Pricing model | Fair flat rate | Per agent + AI add-on |
| AI replies | Unlimited included | Extra per session / per agent |
| Team members | Unlimited | Billed per seat |
| Predictable costs | ||
| AI handles order status & refunds on its own | ||
| Fair partial refund — payout only after approval | ||
| Product recommendations in chat (upsell) | ||
| Knowledge-gap queue → 1-click articles | ||
| Answers with source citations (no hallucinations) | ||
| EU hosting / GDPR / DPA | EU region only partly | |
| Native German AI | ||
| Self-hosting available | ||
| Free migration | ||
| Telephony & multichannel suite | Chat- & AI-focused | |
| Broad app marketplace integrations |
AI that doesn’t just reply — it closes cases. No session counter.
With source citations — no hallucinations. Finds knowledge gaps and suggests ready-to-publish articles.
Recommends relevant products in chat and negotiates a fair partial refund before any money moves.
Native German AI, self-hosting available. Your customer data stays in the EU.
We’ll migrate your entire Help Center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.
Switch nowWe migrate your entire Help Center for free and build you a ready-to-use demo with your own content. You can review everything at your own pace and only go live when it all fits — plus a 100 € time guarantee if it’s not for you at all.
Yes. askVela is EU-hosted, the DPA is included, and the AI is native German-speaking. With Freshdesk, a true EU region isn’t the default everywhere. If you want maximum control, you can self-host askVela on your own server.
Freddy AI is a paid add-on: the Copilot costs around ~29–35 $ per agent/month (Pro/Enterprise only), while the AI Agent is usage-based per “session” (around ~0.49 $ per email session). With askVela, unlimited AI replies are included in the flat rate — no session counter.
One predictable price — unlimited team members and unlimited AI replies. No billing per seat, per ticket, per conversation, or per AI resolution. You scale your team and support without the bill scaling with you.