HubSpot Service Hub charges per seat and makes AI cost extra per resolved case — plus it pulls you into an expensive all-in-one ecosystem. askVela is a fair flat rate, lean, and focused on your shop.
Fair flat rate · unlimited agents & AI · EU-hosted · free migration
HubSpot is a strong CRM — but for a small support team, it quickly becomes expensive and complex.
Every team member needs their own paid Service seat (Professional around 100 €, Enterprise around 150 € per seat/month). As your team grows, your bill grows with it.
The Breeze Customer Agent runs on credits and costs around 0.50 € per resolved conversation — and requires a Pro or Enterprise plan.
To get the full value, you’re quickly pushed into Marketing and Sales Hubs plus onboarding fees — far more CRM than a shop needs for support.
What really matters for a DACH online shop — compared honestly.
| Feature | askVela | HubSpot Service Hub |
|---|---|---|
| Pricing model | Fair flat rate | Per seat + AI per resolved case |
| Predictable costs | ||
| AI replies included | Unlimited | Credits, ~0.50 € per resolution |
| Team members / seats | Unlimited | Per seat from ~100 €/month |
| AI handles order status & cancellation on its own | ||
| AI negotiates a fair partial refund (approved by you) | ||
| Product recommendations in chat (upsell) | ||
| Knowledge-gap queue → 1-click articles | ||
| EU hosting / GDPR / DPA | ||
| Native German AI | ||
| Self-hosting available | ||
| Free migration | ||
| Lean & focused on shop support | ||
| Full CRM / marketing & sales suite | Focused on support |
No corporate CRM, no seat pricing, no AI billing per case — just what your shop support actually needs.
With source references — no hallucinations. Finds knowledge gaps and suggests ready-to-publish articles.
Recommends relevant products in chat and negotiates a fair partial refund before money moves.
Native German AI, self-hosting available. Your customer data stays in the EU.
We’ll migrate your entire Help Center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.
Switch nowWe handle the entire migration for you: we import your Help Center and content, train the AI on it, and build you a ready-to-use demo. Usually, you’re ready to go within a few days — without your team having to move data manually.
Yes. askVela is EU-hosted, the DPA is included, and the German AI is native. With HubSpot as a US corporation, EU data residency is something you need to actively review. We even offer self-hosting on request.
HubSpot charges per seat, and Breeze AI costs extra via credits — around 0.50 € per resolved conversation — only from the Pro or Enterprise plan. On top of that, the ecosystem quickly pulls you into expensive Marketing and Sales Hubs plus onboarding fees. For pure shop support, that’s often oversized and hard to budget for.
Yes. askVela is a fair flat rate with unlimited agents and unlimited AI replies. No billing per seat, per ticket, per conversation, or per AI resolution. You know exactly what you’ll pay every month — no matter how much your support grows.