Two tools for two jobs: Instabug is a developer SDK for crash and performance monitoring in mobile apps. askVela is where your customers report problems in plain language — and get an instant answer.
Fair flat rate · EU-hosted · GDPR & DPA · Free migration
Instabug is strong when it comes to technical monitoring for mobile apps. But when your customers need an answer, the crucial piece is missing.
Instabug requires an SDK integration in your app and is aimed at dev teams. For a support or shop team, it’s the wrong lever.
Crash logs go to developers. The question “Where is my order?” stays unanswered — there’s no chat where customers actually get help.
Order status, cancellation, partial refund, or product recommendation — a crash monitor doesn’t do any of that. But that’s exactly daily life in e-commerce support.
Honestly: two tools for two completely different jobs. Here’s what each one is built for.
| Feature | askVela | Instabug |
|---|---|---|
| Main purpose | Customer support chat & AI | Dev bug & crash SDK |
| Crash & performance monitoring (mobile) | ||
| SDK for native iOS/Android apps | ||
| Technical reports for developers | ||
| Customers report issues in plain language | ||
| AI answers & resolves requests directly | ||
| Self-service without an app update | ||
| Order status, cancellation & refund | ||
| Product recommendations & upsells in chat | ||
| EU hosting, GDPR & DPA | ||
| Native German AI | ||
| Fair flat rate (unlimited agents & AI) | ||
| Free migration of your content |
Instead of a technical crash stack, you get the support chat where real customer issues arrive — and get solved right away.
With sources — no hallucinations. Finds knowledge gaps and suggests ready-to-use articles.
Recommends the right products in chat and negotiates a fair partial refund before money flows out.
Native German AI, self-hosting available. Your customer data stays in the EU.
We’ll migrate your entire help center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.
Switch nowOnly if you mean customer communication and issue reporting — the support chat where customers ask questions and need answers. For technical crash and performance monitoring in mobile apps, Instabug remains the right and superior tool. Many teams use both in parallel: Instabug for app stability, askVela for customer support.
Yes. askVela is EU-hosted, we sign a DPA with you, and we use native German AI. Self-hosting is available on request. Your customer data stays in the EU.
Very simply, in plain language in chat — no SDK, no form, no app update. The AI triages the request, answers from your content, or handles order status, cancellation, and refunds. Clusters of similar issue reports become visible to you, so you can spot real patterns early.
askVela runs on a fair flat rate — unlimited agents and AI included, with no penalty fee per seat or per resolved ticket. We’ll be happy to discuss the exact terms directly; migration of your content is free and backed by our 100-€ time guarantee.