LiveChat is mature and fast — but real AI comes through a second product at an extra cost, billed per seat and per AI resolution. askVela is a fair flat rate: unlimited agents and unlimited action-taking AI, EU-hosted.
Fair flat rate · unlimited agents & AI · EU-hosted · free migration
LiveChat starts cheap — but real automation and a growing team push the bill up step by step.
LiveChat charges per agent. More staff in peak season means every extra seat permanently increases your monthly bill.
In the base plan, AI only assists. AI that replies on its own runs through a separate bot product with its own add-on price.
The bot product charges per resolved AI conversation. Once you exceed the limit, you buy extra packages — so good months get expensive.
An honest side-by-side — including where LiveChat is strong.
| Feature | askVela | LiveChat |
|---|---|---|
| Pricing model | Fair flat rate | Per agent + bot product |
| Predictable costs | ||
| AI replies included | Unlimited | Separate product, per AI resolution |
| Unlimited team members | ||
| AI handles order status & cancellations on its own | ||
| AI negotiates fair partial refunds (pre-approved) | ||
| Product recommendations in chat (upsell) | ||
| Answers with sources instead of hallucinating | ||
| Knowledge gaps queue → 1-click articles | ||
| EU hosting / GDPR / DPA | ||
| Native German AI | ||
| Self-hosting available | ||
| Free migration | ||
| Mature, fast chat interface |
AI that doesn’t just assist, but resolves cases on its own — with no extra charge per resolution.
With sources — no hallucinations. Finds knowledge gaps and suggests ready-to-publish articles.
Recommends relevant products in chat and negotiates a fair partial refund before money leaves your account.
Native German AI, self-hosting available. Your customer data stays in the EU.
We’ll migrate your entire help center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.
Switch nowWe handle the move for you: we migrate your help center and content for free and set up a ready-to-use demo. You just approve it and can keep LiveChat running in parallel until everything fits.
Yes. askVela is hosted in the EU, the DPA is included, and the AI is native German-speaking. Self-hosting is also available on request — your customer data stays under your control in the EU.
In the LiveChat base plan, AI mainly assists your agents, for example with reply suggestions and summaries. AI that replies on its own and resolves cases runs through a separate bot product with an additional price — usually per resolved conversation. With askVela, action-taking AI is included in the flat rate, with no limit per resolution.
askVela is a fair flat rate: unlimited agents and unlimited AI replies, with no billing per seat, conversation, or AI resolution. With LiveChat, you pay per agent and add the bot product for real automation — askVela stays predictable, no matter how much your team and chat volume grow.