Re:amaze is a strong e-commerce helpdesk — but it charges per seat or per conversation and caps AI replies. askVela is a fair flat rate with unlimited agents and unlimited AI that actually takes action.
EU-hosted · GDPR · DPA included · Free migration
Costs grow with your team, your volume, and every single AI reply — not with the value you get.
Basic, Pro, and Plus charge per seat. Every new support agent costs extra — seasons and growth get expensive.
AI resolutions are limited by plan (20/50/100 per month) and then cost extra per reply. More volume, higher bill.
The AI drafts replies and summarizes — but order status, cancellations, and refunds still end up with your team.
An honest side-by-side — including where Re:amaze is strong.
| Feature | askVela | Re:amaze |
|---|---|---|
| Pricing model | Fair flat rate | Per seat or per conversation (capped) |
| Unlimited AI replies | ||
| Unlimited team members | ||
| AI handles order status & cancellations itself | ||
| AI negotiates partial refunds (payout only after approval) | ||
| Product recommendations in chat (upsell) | ||
| Answers from your content with source citations | ||
| Knowledge gap queue → 1-click article | ||
| EU hosting / GDPR / DPA | ||
| Native German AI | ||
| Self-hosting available | ||
| Free migration | ||
| Multi-store / multi-brand helpdesk | ||
| Deep Shopify & BigCommerce integration |
Re:amaze helps your agents write replies. askVela resolves the case itself, protects your margin, and stays in the EU.
With source citations — no hallucinations. Finds knowledge gaps and suggests ready-to-publish articles.
Recommends relevant products in chat and negotiates a fair partial refund before any money moves.
Native German AI, self-hosting available. Your customer data stays in the EU.
We’ll migrate your entire help center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you 100 € for your time.
Switch nowWe handle the full move for you: we import your help center articles, snippets, and existing content, train the AI on them, and build a ready-to-use demo. You only go live when everything fits — with no risk and no extra workload for your team.
Yes. askVela is EU-hosted, the DPA is included, and the AI understands and replies natively in German. Self-hosting is even available on request. Your customer data never leaves the EU — a key difference from US-hosted helpdesks like Re:amaze.
No. With Re:amaze, AI resolutions are limited by plan and cost extra per reply after that. With askVela, AI is included in the flat rate — unlimited. Your volume can grow without your bill growing with it, and our AI handles orders, cancellations, and refunds itself instead of just drafting them.
askVela is a fair flat rate: unlimited agents and unlimited AI replies, with no billing per seat, conversation, or AI resolution. With Re:amaze, you pay per team member depending on the model, or the lower-cost flat rate caps your number of conversations — and AI costs extra. Plus: free migration and a 100 € time guarantee.