Tidio’s Lyro mainly answers FAQs – and charges per conversation, scaling with your traffic. askVela is a fair flat rate and resolves the case: order status, cancellation, fair partial refund – EU-hosted, GDPR-compliant.
Fair flat rate · AI that takes action · EU-hosted · free migration
Three ways a pure FAQ bot slows down your support.
Lyro costs around $0.58 per AI conversation – the quota grows with your visitors, so your costs do too.
The AI answers questions – but it doesn’t handle refunds, cancellations, or order questions on its own.
For German shops, GDPR/DPA compliance with a US-hosted tool is always a delicate balancing act.
Answering vs. actually getting it done.
| Feature | askVela | Tidio |
|---|---|---|
| Pricing model | Fair flat rate | Per conversation + tiers |
| AI answers | Unlimited | ~$0.58 / conversation |
| Costs scale with traffic | ||
| AI handles refunds/order status on its own | ||
| Product recommendations in chat | ||
| Negotiated partial refund instead of instant cash out | ||
| Knowledge-gap queue → 1-click articles | ||
| EU hosting / GDPR / DPA | ||
| Native German AI | ||
| Self-hosting available | ||
| Free migration |
Three things askVela does differently from an FAQ bot.
With source citations – no hallucinations. Finds knowledge gaps and suggests ready-to-publish articles.
Recommends the right products in chat and negotiates a fair partial refund before money leaves your account.
Native German AI, self-hosting available. Your customer data stays in the EU.
We’ll migrate your entire help center for free and build you a ready-to-use demo. Don’t like it at all? We’ll send you €100 for your time.
Switch nowUsually minutes to hours. We import conversations, knowledge base, contacts, and macros, and build you a ready-to-use live demo in advance.
Yes. EU hosting, DPA included, optionally fully self-hosted on your own server – your customer data never leaves the EU.
Actually close the case: order status, cancellation, and negotiated partial refunds – with your approval. Plus product upsells in chat and automatic knowledge-gap articles.
A fair flat rate instead of per-conversation billing – unlimited AI, agents, and chats. Details on the switching page.